CONSUMER PROTECTION

 

 

1)         Check testing of Hallmarked articles by Consumer:

 

Consumer can get its jewellery/sample tested from any of the BIS Recognized Assaying & Hallmarking Centre. The Assaying and Hallmarking Centres undertake the testing of Jewellery/Samples of common consumers on priority on chargeable basis. The Assaying and Hallmarking centre is required to issue Assay Report giving proper identifications as marked on article.

 

2)         Redressal of Complaint

 

In case Hallmarked Jewellery brought by the consumer is found to be of lesser purity than that marked on jewellery, the testing charges would be refunded to the consumer by the centre who had Hallmarked the jewellery. The jeweller shall be obliged to satisfy the consumer through replacement as envisaged in the existing scheme.

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