The Bureau of Indian Standards has a full fledged Grievance Cell functioning at its HQ in Delhi with Public Grievance Officers at all its Regional and Branch Offices to provide consumers with prompt attention and speedy redressal of their grievances.
If a customer feels unhappy about the quality of a BIS certified product, he/she should get in touch with the nearest office of the Bureau of Indian Standards. BIS arranges for their redressal by way of replacement/repair of the product in case the complaint is found to be genuine
Complaint on a BIS certified product can be lodged in the following manner : Personally contact/write to Public Grievances officer of the nearest Regional/ Branch/Inspection Office of BIS or directly to the Director (Standards Promotion, Consumer Affairs & Public Grievances Department).
Public can complain regarding the following
a) Regarding quality of BIS certified product.
b) Regarding services of BIS such as, Sales, Library, Technical Information Services, General Services, etc.
c) Regarding activities of BIS, such as, Standard Formulation . Product and Management Systems Certification, Laboratory testing etc.
d) Regarding unauthorized use of BIS Standard Mark by licensees/applicants/others.
e) Regarding irregularities in operation and misuse of licence by BIS licensees.
f) Regarding flase/misleading advertisements and claims by licensees/applicants/non-licensees
g) Regarding delays in grant/renewal of licensees and delays in inclusion of additional varieties.
h) About BIS officers and employees about services rendered by them.
Indicate the name/type/size/grade of the product, source and date of purchase and batch no. Specify the nature of complaint. Preserve the cash memo, in case it is available. Keep the product complained about and its packing in safe custody till the visit of an inspecting officer of the Bureau of Indian Standards.
For further details please contact : Head ( Standards Promotion, Consumer Affairs & Public Grievances Department)
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