Consumer Protection

The Bureau of Indian Standards has a full-fledged Consumer Affairs Department functioning at its HQ in New Delhi with Public Grievance Officers at all its Regional and Branch Offices to provide consumers with prompt attention and speedy redressal of their grievances.

 

Complaint regarding a BIS certified products under various schemes/Services can be lodged in the following manner:

          - Through Online Complaint Registration on BIS website at www.bis.org.in or mobile application or by email at complaints@bis.gov.in

          - personally contacting/writing to Public Grievance officer of the nearest Regional/ Branch office of BIS or directly to the Head (Consumer Affairs Department)

The complainant can complain on the following:

a) Regarding quality of BIS certified product.

b) Regarding products under Registration Scheme.

c) Regarding Hallmarked products.

d) Regarding services of BIS such as Sales, Library, Technical Information Servicesand General Services etc.

e) Regarding activities of BIS such as Standard Formulation, Product and Management SystemsCertification,Laboratory testing etc.

f) Regarding unauthorized use of BIS Standard Mark by licensees/applicants/others.

g) Regarding irregularities in operation and misuse of license by BIS licensees.

h) Regarding false/misleading advertisements and claims by licensees/applicants/non-licensees.

i) Regarding delays in grant/renewal of licenses and delays in inclusion of additional varieties.

j) About BIS officers and employees regarding services rendered by them.

k) Indicate the name/type/size/grade of the product, source and date of purchase and batch no. in the complaint and also specify the nature of complaint.

l) Preserve the cash memo in case it is available.

m) Keep the product complained about and its packing in safe custody till the visit of an inspecting officer of the Bureau of Indian Standards.


For further details please contact :

Head (Consumer Affairs Department),
Bureau of Indian Standards,
Room No. 560, Mankalaya,
9, Bahadur Shah Zafar Marg,
New Delhi-110002.
Email: cad@bis.gov.in
Telefax: 011 23235609