Consumer Protection

The Bureau of Indian Standards (BIS) has a full-fledged Consumer Affairs Department functioning at its HQ in New Delhi with Public Grievance Officers at all its Regional and Branch Offices to provide consumers with prompt attention and speedy redressal of their grievances/complaints.

Grievance/Complaint can be lodged regarding BIS certified products under various schemes or Services rendered by BIS, in the following manner:

The complaint can be lodged on the following:

  1. Quality of BIS certified product.
  2. Products under Registration Scheme.
  3. Hallmarked products.
  4. Services of BIS such as Sales, Library, Technical Information Servicesand General Services etc.
  5. Activities of BIS such as Standard Formulation, Product and Management SystemsCertification,Laboratory testing etc.
  6. Unauthorized use of BIS Standard Mark by licensees/applicants/others.
  7. Irregularities in operation and misuse of license by BIS licensees.
  8. False/misleading advertisements and claims by licensees/applicants/non-licensees.
  9. Delays in grant/renewal of licenses and delays in inclusion of additional varieties.
  10. The services rendered by BIS officers and employees.

What are required for recording grievances (Complaints)

In case of product grievances (for category a, b & c above) :

In case of service related grievances (for category d above) :
In case of BIS service grievances (for category e & f above) :
In case of complaints related to unauthorized use of BIS Standard Marks (for category g & h above)

For further details please contact
Head (Consumer Affairs Department),
Bureau of Indian Standards,
Room No. 560, Mankalaya,
9, Bahadur Shah Zafar Marg,
New Delhi-110002.
Email: cad@bis.gov.in
Telefax: 011 23235609