Rajiv
Gandhi National Quality Award was instituted by the Bureau of Indian Standards
in 1991, with a view to encouraging Indian manufacturing and service
organizations to strive for excellence and giving special recognition to those
who are considered to be the leaders of quality movement in
The award has been
named after our Late Prime Minister Rajiv Gandhi,
recognizing the new thrust he had given to the quality movement in
Rajiv
Gandhi National Quality Award would help Indian Industry to improve quality by:
a)
Encouraging Indian Industry to make
significant improvements in quality for maximizing consumer satisfaction and
for successfully facing competition in the global market as well;
b)
Recognizing the achievements of those
organizations which have improved the quality of their products and services
and thereby set an example for others;
c)
Establishing guidelines and criteria that
can be used by industry in evaluating their own quality improvement efforts;
and
d)
Providing specific guidance to other
organizations that wish to learn how to achieve excellence in quality, by
making available detailed information on the `Quality Management Approach'
adopted by award winning organizations to change their culture and achieve
eminence.
The award has been
designed in line with similar awards in other developed countries, like Malcolm
Baldrige National Quality Award in
FREQUENCY
Rajiv
Gandhi National Quality Award is an annual feature on the basis of financial
year. The 2008 award will be considered
for results achieved by the organization from
BENEFITS TO THE APPLICANT ORGANIZATIONS
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It will enable the organization to assess
its own level of commitment to quality.
It will also indicate the extent to which this commitment is being
deployed through every level of the organization and in all areas of
activities.
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Further, after the process of self
assessment is completed, the organization will be in a position to analyze its
strengths and weaknesses.
BENEFITS TO THE AWARD WINNERS
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Award winning organization(s) will be
reckoned as champions of quality movement in
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Award winners can publicize their
achievements on their printed and publicity material. However, if a unit of an organization is
selected for the award, it will be permitted to publicize its achievements on
the printed and publicity material of that unit only, and not that of entire
corporate body.
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Awards
will be presented in a glittering ceremony in presence of top ranking
personalities from government, professional bodies, industry, and consumer
associations.
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Award
winners may have leverage in business on being recognized as the best.
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Financial
incentives
-
Organizations
winning the BEST OF ALL Award would be given cash award of Rs.
500 000.
-
Organizations
winning the other awards would be given cash award of Rs.
100 000.
-
Organization
receiving the commendation certificates would be given cash award of Rs 50 000.
AWARDS AND COMMENDATION CERTIFICATES
There are five awards
consisting of one for large scale manufacturing organizations, one for small
scale manufacturing organizations, one for large scale service sector
organizations, one for small scale service sector organizations and one for
BEST OF ALL. In addition, there are
eight commendation certificates each for large scale and small scale
manufacturing organizations as per industrial sectors given below:
a)
Bio-technology,
b)
Chemical
industry;
c)
Electrical and electronic industry;
d)
Food and drug industry;
e)
Gems, jewellery
and allied industry;
f)
Metallurgical industry;
g)
Textile industry; and
h)
Engineering industry and others.
Further, there are six commendation certificates each for large
scale and small scale service organizations in the following sectors:
a)
Education
b)
Finance,
c)
Health
Care,
d)
Information
Technology,
e)
Utilities,
and
f)
Others.
The number of
awards/commendation certificates indicated above is maximum. In the event of non-availability of suitable
applicants as per assessment criteria decided by the National Awards Committee
(NAC), any of the above awards/commendation certificates may not be given.
The BEST OF ALL award
consists of a certificate and a plaque, gold plated silver salver of 25 cm
diameter. The plaque will be inscribed
with logo `Q' in oval shape containing a line profile of late Rajiv Gandhi. It
will also bear the inscriptions `Rajiv Gandhi
National Quality Award, 2008 - BEST OF ALL' and the name of the winning
organization. In addition, the winner will also be given financial incentive in
the form of a cash award of Rs. 500 000.
The other awards will
consist of a certificate and a plaque, silver salver of
The commendation
certificate will consist of a certificate and a plaque, silver salver of
ELIGIBILITY TO COMPETE FOR THE AWARD
An organization is eligible to compete for the award, if it
satisfies all the following conditions:
a)
Applicant organization is located in
b)
Applicant organization has been in
existence for at least three years as on last date of the application.
c)
Applicant organization is situated at one
place or a unit of an organization housed at one location,
d)
Applicant organization has never been
convicted by any court for deficiency in product or service and/or found guilty
of financial irregularities by any regulatory authority or court. An
undertaking to this effect will have to be submitted.
e)
Applicant organization is not
manufacturing products, like tobacco and liquor etc which are injurious to
health.
A
Sub-unit which performs only support functions for the parent organization such
as, sales, marketing, distribution, finance, human resources and health are not
eligible. [A Sub-unit is a Unit or Division of a larger organization (Parent
organization) which owns or has organizational and/ or financial control of
sub-unit]
Further, if
an applicant organization has earlier received an award, it is not eligible to
apply for an award for next three awards. However, this condition will not
apply to those applicant organizations which have received commendation
certificate.
FEE
Application
Fee
For large scale organizations
(manufacturing or service) Rs. 5 000
For small scale organizations
(manufacturing or service) Rs. 1 500
The application fee includes the cost of preliminary screening of
the application, and shall be payable along with the application form. In case
application form , downloaded from BIS website, is
used for applying for the award, an additional amount of Rs
200/- is required to be submitted along with the application fee.
Assessment Fee
The applicant organization, which after preliminary screening is
selected for fact-finding and evaluation visits, will have to pay the
assessment fee as under:
For large scale organizations (manufacturing or service) (two-days
visit) Rs. 40
000
For small scale organizations (manufacturing
or service) (one-day visit) Rs. 10 000
In addition to the above assessment fee, the applicant
organizations will also have to bear to-and-fro travel and local hospitality
expenses for evaluation committee members visiting their organizations.
Application fee and Assessment fee are
non-refundable and shall be paid by Demand Draft in favour
of Bureau of Indian Standards payable at
ASSESSMENT CRITERIA
The assessment for
large scale organization will be made on the basis of nine parameters, namely,
Leadership; Policies, Objectives and strategies; Human
resource management; Resources; Processes; Customer focused results; Employees’
satisfaction, Impact on environment and society; and Business results.
The
assessment for small scale organization will be made on the basis of six
parameters, namely, Leadership; Human resource management; Processes; Customer
focused results; Impact on environment and society; and Business results.
Emphasis
will be placed on quality achievement and quality improvement as demonstrated
through the information provided by applicant organization.
ASSESSMENT PROCESS
All the applications
received shall be screened as per the criteria laid down on the basis of
information provided by the applicant organization. Applicants selected in
preliminary screening will become eligible for fact-finding and evaluation
visits. A team of experts appointed for this
purpose would visit the applicant organization for on-the-spot study and
evaluation.
APPLICATION FORMS
Interested
organizations may obtain the application form in person against the payment of Rs 200/- by cash or Demand Draft in favour
of `Bureau of Indian Standards' payable at
The completed application form along with the prescribed fee
should reach the Head (Management & Systems), Bureau of Indian Standards,
9, Bahadur Shah Zafar Marg,
The
application form may also be downloaded from the following BIS website: In
case downloaded application form is used for applying for the award, an
additional amount of Rs 200/- is required to be
submitted along with the application fee.
For any further information,
please contact `Head (Management and Systems)’ (Phone No. 011-2323 1106, Fax No. 011-
2323 1106, E-mail: msd@bis.org.in )at the address given
below:
BUREAU OF INDIAN STANDARDS
Manak Bhavan, 9 Bahadur Shah Zafar Marg,